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A woman activating her debit card
ACTIVATE YOUR NEW DEBIT CARD

Please activate your card as soon as you receive it. Start using it at 8am CT/9am ET on July 15.

Info for Cardholders
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ARE YOU READY?

Conversion to Old National will be complete on Monday, July 15. Here’s what to know.

Get Details
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A NEW DIGITAL BANKING SOLUTION

Log in to Online Banking on July 15.

Learn How

Conversion to Old National: Let’s Get You Ready

Welcome legacy CapStar clients! We’re officially completing our transition to Old National Bank soon.

View the complete Community Welcome Guide or the Commercial Welcome Guide. The guides also include important information regarding the Deposit Account Agreement Disclosures and Privacy Policy.

  • BEFORE CONVERSION

    Now through July 11

    • Your new debit card will be mailed the week of June 24. Activate it immediately by calling 800-992-3808. But don’t use it yet — continue using your CapStar card.
    • People Pay will be unavailable after 2pm CT/3pm ET on July 2.
    • Your quick start guide for online and mobile banking will be mailed the week of July 1.

    More Details

  • DURING CONVERSION

    Weekend of July 12-14

    • All CapStar banking centers will close at 4pm local time on Friday, July 12.
    • Access to CapStar online and mobile banking will end at 7pm CT/8pm ET on July 12.
    • Continue using your CapStar debit card until July 15.

    More Details

  • AFTER CONVERSION

    Starts 8am CT/9am ET July 15

    • Start using your new debit card and update your card info on any recurring payments you have scheduled.
    • Please log in and set up your online and mobile banking accounts on July 15.
    • Your CapStar checks will be honored for 2 years post-conversion.

    More Details

Details on Getting Ready

  • A woman looking at her online banking account

    ONLINE AND MOBILE BANKING

    Before Conversion: Now-July 11

    • Your quick start guide for online and mobile banking will be mailed the week of July 1.
    • People Pay will no longer be available after 2pm CT on July 2.

    During Conversion: July 12-14

    • Access to CapStar OLB/Mobile Banking will end at 7pm CT/8pm ET on July 12.
    • Remove the CapStar mobile app from your device.

    After Conversion: Starts July 15

    • Use your CapStar User ID and password to log in beginning 8am CT/9am ET on July 15.
    • Download and log into the ONB mobile app.
    • Register for Zelle and access peer-to-peer payments.
    • Review your scheduled internal transfers to confirm they have correctly converted to Old National.
    • Re-establish any recurring loan payments set up in Online or Mobile Banking using the Transfer feature. Recurring loan payments established via the CapStar Loan Payment Center will NOT transfer to Old National.
  • A man adding his card on his payment site

    DEBIT CARD HOLDERS

    Before Conversion: Now-July 11

    • Your new debit card will be mailed the week of June 24. Activate it immediately by calling 800-992-3808. But don’t use it yet—continue using your CapStar card.
    • As Capstar ATMs are converted to Old National, there may be brief periods of unavailability at certain locations.

    During Conversion: July 12-14

    • CapStar banking centers will close at 4pm local time on Friday, July 12.
    • Continue using your CapStar debit card until July 15.
    • Some card transactions may not be reflected in your transaction history right away—pay close attention to your transactions to avoid overdraft situations.

    After Conversion: Starts July 15

    • Use your new Old National debit card and destroy your old CapStar card.
    • If you have recurring payments tied to your old card, update your card info with those merchants.
    • Add your new debit card to your digital wallet.
    • You will no longer be able to change your PIN at an ATM. Use online banking or call 800-992-3808 instead.
  • An associate meeting with a banker

    BANK ACCOUNT INFORMATION

    Note: To help you get acclimated to your new banking experience, monthly service charges, if applicable, will begin appearing on your statements received on or after Sunday, September 15, 2024.

    • Checks from a bank other than Old National or CapStar: Old National does not provide same day availability for these check types. Available the next business day after the day we receive your deposit.1 This means these funds will not be available to cover checks or other debits processed that night.
    • Checks from Old National or CapStar: Available the same day as the deposit, if the deposit is made at an Old National banking center or ATM.1
    • Cash or direct deposit: Funds will be available the same day as deposit; these funds will be available to cover checks or other debits processed that night.2
    • All direct-deposited funds: Available in the account on the regularly scheduled pay date. This means these funds will be available to cover checks or other debits processed that night.2 Going forward, funds will no longer be available in the account earlier than the scheduled pay date.

Frequently Asked Questions

Online and Mobile Banking

A: If you currently use CapStar online and mobile banking, you will automatically have access to Old National online and mobile banking at 8am CT/9am ET on Monday, July 15.

A: Starting July 15th you can access online banking by using your current CapStar banking User ID and Password. During your first login, you'll receive a message indicating "This device is not recognized." Don't worry! This is a security measure. You'll be prompted to change your password using a verification code sent to your cell phone number.

A: People Pay will be discontinued after 2pm CT/3pm ET on July 2. To keep using peer-to-peer payments, register for Zelle.

A: Yes, 24 months of CapStar eStatements will be available in Old National online and mobile banking.  Overdraft notices that have been sent electronically by CapStar will be delivered as paper notices by Old National. Electronic overdraft notices will not transfer from CapStar online banking to the Old National online banking system.

A: No, external transfers you have scheduled with CapStar will not transfer to Old National. You will need to re-register them in the Old National online banking system.

A: Yes, scheduled transfers set-up between your CapStar accounts will automatically transfer to Old National. We recommend you review your scheduled transfers around conversion weekend to make sure they converted correctly.

A: To learn how to update your bank information in Quicken, click here.

To learn how to update your bank information in Quickbooks, click here.

Debit Card Holders

A: If you have a CapStar Bank debit card, your Old National debit card will be mailed to you the week of June 24. To protect your safety, cards are sent in plain white envelopes with no identifying information. Take care not to accidentally discard it.  Please activate your new card immediately after you receive it. However, your new card won’t work until after conversion—before conversion, continue using your CapStar card. 

A: Continue to use your CapStar Bank debit card until 8am CT/9am ET on July 15.

A: Visit our card management page to learn about our card management features.

Personal Banking and Deposit Accounts

A: Personal checking and savings accounts will be converted to Old National accounts as of close of business on Friday, July 12. Reference pages 16-21 in your Welcome Booklet for a guide on which CapStar accounts correspond to which Old National accounts as part of the conversion.

A: Click here to learn about our overdraft solutions.

A: Yes, your Capstar checks will be accepted for at least 2 years post-conversion.

A:

  • The monthly service charge varies by product. This is the fee that is charged if certain requirements such as minimum balance, direct deposit, etc. are not met.
  • Paper statement fee 

A: All fees not tied to the monthly service charge plan. Some common fees that will not be waived include fees related to:

  • Overdraft
  • Overdraft protection transfers
  • Stop payment
  • Dormant accounts
  • International and domestic wires 

Connect With Us

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800-731-2265

1 In some cases, longer delays may apply. You will be notified if availability of the funds is delayed. For example, checks drawn on a foreign bank and/or payable in a foreign currency are not subject to ONB's Funds Availability Policy and may be subject to Holds.
2 A cash deposit made at a non-Old National ATM will not be available until the second business day after we receive the deposit. This feature is not available at all ATMs.